AnyDesk is remote desktop software that lets one computer view and control another over the internet, commonly used by IT support teams, help desks and remote workers who need access to a machine they aren't physically sitting in front of. For Singapore businesses, the practical question isn't whether AnyDesk works (it does, reliably), but which subscription tier actually matches how many people need it and how it should be configured before wider staff start using it.
What AnyDesk is used for in a business setting
Inside a business, AnyDesk most commonly shows up in three places. IT support staff use it to troubleshoot a colleague's laptop without walking over to their desk, particularly useful across multiple office floors or hybrid working arrangements. Managed service providers use it to support client machines remotely without needing physical access. And some staff use it themselves to reach a work desktop from home when a full VPN setup isn't practical for occasional use.
The common thread is temporary, supervised access rather than permanent remote working infrastructure. AnyDesk is not a replacement for a VPN or a virtual desktop environment; it is closer to looking over someone's shoulder from a distance.
Choosing the right AnyDesk plan for your team
AnyDesk's business tiers scale by number of licensed users and simultaneous sessions rather than by feature depth alone, which makes sizing mostly a headcount question.
| Plan | Best for | Typical use case |
|---|---|---|
| Solo | 1 licensed user | A single IT admin or freelance technician supporting a handful of machines |
| Standard | Up to 20 licensed users | A small to mid-sized IT support or helpdesk team |
| Advanced | Up to 50 licensed users | A larger support team, or an MSP managing several client accounts |
The mistake to avoid is licensing every employee who might occasionally need remote access. AnyDesk licensing is built around who initiates and controls sessions (the support side), not who receives them, so most businesses only need licences for their IT or helpdesk staff, not their entire headcount.
AnyDesk vs TeamViewer: a quick note
AnyDesk and TeamViewer solve the same problem and are frequently compared on price and connection speed. If you're still deciding between the two, our TeamViewer vs AnyDesk comparison covers that decision in more detail than this guide will, since the focus here is getting the most out of AnyDesk once you've chosen it.
Security settings worth checking before rollout
Remote access tools are a common target in IT security incidents, not because AnyDesk itself is insecure, but because default settings on any remote access tool are often more permissive than a business actually needs. A few checks are worth doing before wider rollout:
- Require two-factor authentication for every AnyDesk account, particularly for anyone with standing access to multiple client or department machines.
- Restrict unattended access to only the specific machines that genuinely need it, rather than leaving it enabled by default across a fleet.
- Review the access control list periodically to remove former staff or contractors whose access was never revoked.
- Log and audit session history, especially for MSPs supporting external client machines, so there is a clear record of who connected to what and when.
Singapore's Cyber Security Agency publishes general guidance on securing remote access tools that is worth reviewing alongside AnyDesk's own security documentation, particularly for businesses in regulated sectors or those handling client data through remote sessions.
Deploying AnyDesk across a team without creating a support headache
A rushed AnyDesk rollout usually causes two problems: inconsistent settings across machines, and support staff not knowing which of their colleagues actually has an active licence. Both are avoidable with a short setup checklist before go-live.
Push a standard, pre-configured installer to all support staff machines rather than letting each person install and configure AnyDesk individually. This keeps security settings, such as two-factor authentication and access restrictions, consistent from day one instead of relying on everyone remembering to configure them the same way.
Keep a simple internal record of who holds a licence and which machines they are authorised to access unattended. For a small team this can be a shared spreadsheet; for a larger deployment, AnyDesk's own admin console handles this centrally. Either way, review that list on a fixed schedule, such as quarterly, so departing staff or completed projects don't leave stale access sitting active.
Typical AnyDesk deployment scenarios in Singapore SMEs
A retail business with a handful of outlets often uses AnyDesk so a single head-office IT contact can troubleshoot point-of-sale terminals or back-office computers at each location without travelling between sites. That single-admin, many-machine pattern usually fits comfortably on a Solo or Standard plan, since only one or two people ever initiate sessions.
A managed service provider supporting multiple external clients has a different pattern: several technicians, each needing access to many different client environments through the day, often simultaneously. That volume and concurrency is exactly what the Advanced plan is priced for, and MSPs should also plan for a clear naming convention across client machines so technicians aren't guessing which session belongs to which client during a busy support queue.
A hybrid-working professional services firm sits somewhere in between: a small internal IT function supporting staff who occasionally need help with a home setup or a forgotten password reset on an office desktop. Here the licence count usually tracks the size of the internal IT or admin team, not the number of staff working from home, since those staff are the ones being helped rather than the ones granting access.
Common questions when evaluating AnyDesk for the first time
Most first-time evaluators want to know two things: whether it will actually feel fast enough for daily support work, and whether it is safe enough to use on machines handling sensitive data. On connection speed, AnyDesk is generally regarded as one of the faster options in its category for typical office broadband. On security, the tool itself supports strong authentication and encryption, but the outcome depends heavily on how it is configured, which is why the settings checklist above matters more than the software's default state.
Where to buy AnyDesk in Singapore
Win-Pro sells AnyDesk subscriptions across all three tiers for Singapore businesses. Browse the current AnyDesk collection to compare Solo, Standard and Advanced pricing, or see the full product range if you're still comparing remote access tools more broadly. For help sizing the right plan for your team, get in touch with our Singapore team.
Frequently asked questions
What is AnyDesk used for?
AnyDesk is remote desktop software that lets one computer view and control another over the internet, commonly used for IT support and remote troubleshooting.
Which AnyDesk plan does a small IT team need?
The Standard plan, covering up to 20 licensed users, suits most small to mid-sized IT support or helpdesk teams.
Do all employees need an AnyDesk licence?
No. Licensing is based on who initiates and controls sessions, typically IT or support staff, not everyone who might occasionally receive remote help.
Is AnyDesk secure enough for business use?
Yes, when configured properly with two-factor authentication, restricted unattended access, and regular access list reviews.
How is AnyDesk different from TeamViewer?
Both solve the same remote access problem; the choice usually comes down to pricing structure and connection speed preferences covered in our dedicated comparison.
Can AnyDesk replace a VPN for remote work?
No. AnyDesk provides supervised, temporary remote control of a specific machine; it is not a substitute for VPN or virtual desktop infrastructure.
Should an MSP use AnyDesk Advanced?
Usually yes, since Advanced supports up to 50 licensed users, which suits an MSP managing several client accounts at once.
Where can I buy AnyDesk in Singapore?
Win-Pro sells all three AnyDesk subscription tiers directly through our AnyDesk collection.
Need help with Anydesk? Talk to Win-Pro
Win-Pro supplies and supports business IT for Singapore companies, from choosing the right model to setup, backup and warranty. Tell us your headcount and what you store, and we will recommend an option.
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