Issue:

Can I change the individual batteries inside of a Smart-UPS Replacement Battery Cartridge RBC?

Product Line:

Smart-UPS, Smart-UPS Online

Environment:

All models, All Serial Numbers

Cause:

Many Smart-UPS models use replacement battery cartridges that are comprised of multiple individual batteries inside of a single metal or plastic enclosure. Some customers may attempt to recondition these modules rather than purchasing a complete Replacement Battery Cartridge.

Resolution:

APC Replacement Battery Cartridges are intended to be replaced as a complete unit. The modules contain multiple sealed lead acid batteries connected via a wiring harness/fuse assembly. Depending on model, some units also include temperature sensor(s) and communication controllers. All of these components are designed with a duty cycle equivalent to one battery life cycle. They are not intended to be used with multiple sets of replacement batteries and must be replaced at the same time as the battery modules. Replacement battery cartridges must always be replaced as complete modules. All  APC brand Replacement Battery Cartridges include entirely new components and meet all factory specifications. 

The use of modified or third party replacement batteries voids any remaining manufacturers warranty, the Equipment Protection Policy, and the UL or CE certification of the UPS System.  

Issue:
Customers may wish to clarify why APC recommends using only genuine APC RBC in their UPS rather than 3rd party batteries with similar specifications, and may also wish to find out how to differentiate between a genuine APC RBC and a 3rd party battery.
 
Product Line:
All APC UPS models using RBC type batteries.
 
Resolution:
Using of a non-APC battery may result in lower runtime, damage the UPS, create hazardous conditions, or void safety certifications on the UPS.
Using of a non-APC battery will void APC’s Equipment Protection Policy.
APC provides a 1-year warranty on each RBC.
APC supplies the appropriate instructions, wires and connectors.

Note:
The APC RBC batteries that are supplied with(in) a UPS will not have a dedicated Serial Number sticker, however they will always have a label marking them as Genuine APC shown below.
All APC RBC batteries purchased separately will have a dedicated Serial Number sticker showing the RBC Model and Serial Number, in addition to the below Genuine APC label:

We recommend APC RBC. However, alternatively, you can also choose generic battery like FirstPower Rechargeable FP LFP Sealed Lead Acid Battery SLA VRLA AGM