Description
Red Hat Enterprise Linux Server Premium (Physical/Virtual)
Red Hat® Enterprise Linux® Server is an easy-to-administer, simple-to-control operating system that can be deployed on physical systems (Self-support, Standard, and Premium subscriptions), in the cloud (Standard and Premium subscriptions), or as a guest on the most widely available hypervisors (Standard and Premium subscriptions). It orchestrates the hardware resources for all your basic computing requirements and includes support for all major hardware platforms and thousands of commercial and custom applications. Standard and Premium subscriptions include Red Hat Enterprise Linux Atomic Host, which can package and run apps as containers.
PREMIUM (1 YEAR)
- 24x7 for severity 1 and 2 cases.
- Standard business hours of coverage for severity 3 and 4 cases are either 9 a.m. to 6 p.m. (0900-1800) local time for North America or 9 a.m. to 5 p.m. (0900-1700) for outside North America. Standard business hours do not include weekends or local public holidays.
- Web and phone support channels.
- Unlimited support cases.
- Includes Red Hat Enterprise Linux Atomic Host & Extended Update Support
FAQS
A Red Hat subscription gives you technology, assurance, and expertise. It gives you access to enterprise-ready software, updates, and information and support services that span your entire application infrastructure, life cycle, and architecture, and you can receive the latest product versions. A Red Hat subscription gives you access to multivendor support with thousands of software vendors, hardware vendors, and cloud and service providers that certify their technologies for our environments. And—through discussions, articles, documentation, and other knowledge content available in the Red Hat Customer Portal—you get the full expertise that our engineers have to offer. Learn more about the value of Red Hat a subscription.
What's the difference between a physical and virtual node?
Physical and virtual nodes have the same differentiating characteristics as physical and virtual hosts, but refer to a single system within a group. For example, a node refers to a single system within a group of hosts.
Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for additional explanations.
| Basic | |
|---|---|
| Product Type: | Software Licencing |
| Licence Type: | Premium Subscription |
| Licence Quantity: | 2 Socket |
| Brand Name: | Red Hat |
| Licence Validation Period: | 1 Year |
| General Information | |
|---|---|
| Product Type: | Software Licencing |
| Manufacturer Website Address: | http://www.redhat.com/ |
| Manufacturer: | Red Hat, Inc |
| Product Name: | Enterprise Linux Server |
| Brand Name: | Red Hat |
| Licence Information | |
|---|---|
| Licence Type: | Premium Subscription |
| Licence Details: |
License Quantity:
|
| Licence Quantity: | 2 Socket |
| Licence Validation Period: | 1 Year |
| Product Information | |
|---|---|
| Software Name: | Enterprise Linux Server |
Red Hat Support Severity Level Definitions
Opening a support case online can make it easier to share technical data, error messages, and system information with your Red Hat Support representative. Following the online submission with a phone call can reduce response time as well as potential errors in the capture of information.
Red Hat recommends that you follow any Severity 1 and 2 online support case submissions with a phone call to your local support center.
Red Hat Global Support Services uses the following definitions to classify issues:
Severity 1 (urgent)
A problem that severely impacts your use of the software in a production environment (such as loss of production data or in which your production systems are not functioning). The situation halts your business operations and no procedural workaround exists.
Severity 2 (high)
A problem where the software is functioning but your use in a production environment is severely reduced. The situation is causing a high impact to portions of your business operations and no procedural workaround exists.
Severity 3 (medium)
A problem that involves partial, non-critical loss of use of the software in a production environment or development environment. For production environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural workaround. For development environments, where the situation is causing your project to no longer continue or migrate into production.
Severity 4 (low)
A general usage question, reporting of a documentation error, or recommendation for a future product enhancement or modification. For production environments, there is low-to-no impact on your business or the performance or functionality of your system. For development environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural workaround.
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