{"product_id":"professional-services-synology-nas-diagnostic-services-remote-support","title":"Professional Services - Synology NAS Diagnostic Services Remote Support","description":"\u003ch2 data-end=\"397\" data-start=\"319\" data-section-id=\"cdecb\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"397\" data-start=\"322\"\u003eProfessional Services – Synology NAS Diagnostic Services Remote Support\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp data-end=\"519\" data-start=\"418\"\u003e\u003cstrong data-end=\"519\" data-start=\"418\"\u003eSynology NAS Not Working Properly? Get Expert Remote Diagnosis Before It Becomes a Bigger Problem\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-end=\"782\" data-start=\"547\"\u003eYour Synology NAS is critical for file storage, backups, collaboration, and business continuity. When storage pools fail, drives show warnings, volumes crash, or capacity disappears unexpectedly, every delay increases operational risk.\u003c\/p\u003e\n\u003cp data-end=\"956\" data-start=\"784\"\u003eOur remote Synology NAS Diagnostic Service helps identify the root cause, assess data and system risks, and recommend the safest next steps before you make costly mistakes.\u003c\/p\u003e\n\u003cp data-end=\"1079\" data-start=\"1042\"\u003e \u003c\/p\u003e\n\u003chr data-end=\"1084\" data-start=\"1081\"\u003e\n\u003ch2 data-end=\"1116\" data-start=\"1086\" data-section-id=\"1nyw6a7\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"1116\" data-start=\"1089\"\u003eWho This Service Is For\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp data-end=\"1147\" data-start=\"1118\"\u003eThis service is suitable for:\u003c\/p\u003e\n\u003cul data-end=\"1580\" data-start=\"1149\"\u003e\n\u003cli data-end=\"1247\" data-start=\"1149\" data-section-id=\"gs67qa\"\u003eBusiness owners using Synology NAS for company files, backups, surveillance, or shared storage\u003c\/li\u003e\n\u003cli data-end=\"1289\" data-start=\"1248\" data-section-id=\"e2t12i\"\u003eSMEs with limited in-house IT support\u003c\/li\u003e\n\u003cli data-end=\"1373\" data-start=\"1290\" data-section-id=\"1a6j82j\"\u003eFinance, accounting, legal, design, engineering, and professional service firms\u003c\/li\u003e\n\u003cli data-end=\"1448\" data-start=\"1374\" data-section-id=\"ioa1pc\"\u003eCompanies facing urgent NAS alerts, storage warnings, or access issues\u003c\/li\u003e\n\u003cli data-end=\"1580\" data-start=\"1449\" data-section-id=\"xd3cjv\"\u003eUsers unsure whether the issue is caused by hard drives, RAID, volume corruption, file system errors, or configuration problems\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-end=\"1585\" data-start=\"1582\"\u003e\n\u003ch2 data-end=\"1634\" data-start=\"1587\" data-section-id=\"sidvro\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"1634\" data-start=\"1590\"\u003eCommon Synology NAS Problems We Diagnose\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 data-end=\"1684\" data-start=\"1636\" data-section-id=\"p7c9sb\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"1684\" data-start=\"1640\"\u003e1. Storage Pool, Volume, and RAID Issues\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-end=\"1722\" data-start=\"1685\"\u003eWe help investigate problems such as:\u003c\/p\u003e\n\u003cul data-end=\"2131\" data-start=\"1724\"\u003e\n\u003cli data-end=\"1756\" data-start=\"1724\" data-section-id=\"1kdeaqw\"\u003eStorage pool repair problems\u003c\/li\u003e\n\u003cli data-end=\"1800\" data-start=\"1757\" data-section-id=\"pprb2\"\u003eVolume crash or read-only volume errors\u003c\/li\u003e\n\u003cli data-end=\"1844\" data-start=\"1801\" data-section-id=\"54r3ff\"\u003eRAID degradation or failed RAID rebuild\u003c\/li\u003e\n\u003cli data-end=\"1878\" data-start=\"1845\" data-section-id=\"tn9hwb\"\u003e“Repair” option not available\u003c\/li\u003e\n\u003cli data-end=\"1922\" data-start=\"1879\" data-section-id=\"11uajsh\"\u003eStorage pool or volume creation failure\u003c\/li\u003e\n\u003cli data-end=\"1955\" data-start=\"1923\" data-section-id=\"1dacxir\"\u003eRAID type change limitations\u003c\/li\u003e\n\u003cli data-end=\"2006\" data-start=\"1956\" data-section-id=\"1ems09c\"\u003eStorage pool showing “without data protection”\u003c\/li\u003e\n\u003cli data-end=\"2043\" data-start=\"2007\" data-section-id=\"dlqnv4\"\u003eLong repair or expansion process\u003c\/li\u003e\n\u003cli data-end=\"2131\" data-start=\"2044\" data-section-id=\"96qi2d\"\u003eSynology Hybrid RAID, RAID 1, RAID 5, RAID 6, RAID 10, and RAID F1 related concerns\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-end=\"2271\" data-start=\"2133\"\u003e\u003cstrong data-end=\"2151\" data-start=\"2133\"\u003eBusiness risk:\u003c\/strong\u003e\u003cbr data-end=\"2154\" data-start=\"2151\"\u003eA wrong move during RAID repair or rebuild can increase the chance of data loss. Diagnosis should come before action.\u003c\/p\u003e\n\u003chr data-end=\"2276\" data-start=\"2273\"\u003e\n\u003ch3 data-end=\"2323\" data-start=\"2278\" data-section-id=\"14rjf5u\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"2323\" data-start=\"2282\"\u003e2. Hard Drive and SSD Health Problems\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-end=\"2364\" data-start=\"2324\"\u003eWe check and advise on issues involving:\u003c\/p\u003e\n\u003cul data-end=\"2798\" data-start=\"2366\"\u003e\n\u003cli data-end=\"2439\" data-start=\"2366\" data-section-id=\"fudwbk\"\u003eDrive warning, critical, incompatible, unverified, or abnormal status\u003c\/li\u003e\n\u003cli data-end=\"2469\" data-start=\"2440\" data-section-id=\"dzx438\"\u003eBad sector count increase\u003c\/li\u003e\n\u003cli data-end=\"2512\" data-start=\"2470\" data-section-id=\"1vgfpgz\"\u003eDrive re-identification count increase\u003c\/li\u003e\n\u003cli data-end=\"2541\" data-start=\"2513\" data-section-id=\"1bxyfeq\"\u003eS.M.A.R.T. test concerns\u003c\/li\u003e\n\u003cli data-end=\"2583\" data-start=\"2542\" data-section-id=\"cgfmmr\"\u003eDrives not recognized by Synology NAS\u003c\/li\u003e\n\u003cli data-end=\"2608\" data-start=\"2584\" data-section-id=\"ttpvfn\"\u003eDrive slots disabled\u003c\/li\u003e\n\u003cli data-end=\"2661\" data-start=\"2609\" data-section-id=\"1lxpiba\"\u003eReplacement drive not increasing usable capacity\u003c\/li\u003e\n\u003cli data-end=\"2690\" data-start=\"2662\" data-section-id=\"efmdg\"\u003eHDD compatibility issues\u003c\/li\u003e\n\u003cli data-end=\"2754\" data-start=\"2691\" data-section-id=\"1gdldrw\"\u003eSSD cache warnings, degradation, or insufficient cache size\u003c\/li\u003e\n\u003cli data-end=\"2798\" data-start=\"2755\" data-section-id=\"1sn7ykl\"\u003eM.2 SSD support and cache configuration\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-end=\"2928\" data-start=\"2800\"\u003e\u003cstrong data-end=\"2818\" data-start=\"2800\"\u003eBusiness risk:\u003c\/strong\u003e\u003cbr data-end=\"2821\" data-start=\"2818\"\u003eA failing drive may still appear usable, but continued operation can expose the NAS to higher failure risk.\u003c\/p\u003e\n\u003chr data-end=\"2933\" data-start=\"2930\"\u003e\n\u003ch3 data-end=\"2987\" data-start=\"2935\" data-section-id=\"1en566c\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"2987\" data-start=\"2939\"\u003e3. Storage Capacity and Space Usage Problems\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-end=\"3037\" data-start=\"2988\"\u003eWe help diagnose capacity-related issues such as:\u003c\/p\u003e\n\u003cul data-end=\"3395\" data-start=\"3039\"\u003e\n\u003cli data-end=\"3076\" data-start=\"3039\" data-section-id=\"2bkk2j\"\u003eStorage space lower than expected\u003c\/li\u003e\n\u003cli data-end=\"3115\" data-start=\"3077\" data-section-id=\"le2vsw\"\u003eDeleted files not freeing up space\u003c\/li\u003e\n\u003cli data-end=\"3164\" data-start=\"3116\" data-section-id=\"1jb3j9j\"\u003eSnapshot storage consuming too much capacity\u003c\/li\u003e\n\u003cli data-end=\"3195\" data-start=\"3165\" data-section-id=\"1iuyudu\"\u003eMetadata space running low\u003c\/li\u003e\n\u003cli data-end=\"3233\" data-start=\"3196\" data-section-id=\"1jscjop\"\u003eSynology Drive Server nearly full\u003c\/li\u003e\n\u003cli data-end=\"3285\" data-start=\"3234\" data-section-id=\"yxhvos\"\u003eHard drive size appearing smaller than expected\u003c\/li\u003e\n\u003cli data-end=\"3333\" data-start=\"3286\" data-section-id=\"10333s8\"\u003eExpansion not increasing available capacity\u003c\/li\u003e\n\u003cli data-end=\"3361\" data-start=\"3334\" data-section-id=\"mvg85a\"\u003eVolume size limitations\u003c\/li\u003e\n\u003cli data-end=\"3395\" data-start=\"3362\" data-section-id=\"1gmpwgu\"\u003eStorage pool expansion issues\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-end=\"3516\" data-start=\"3397\"\u003e\u003cstrong data-end=\"3415\" data-start=\"3397\"\u003eBusiness risk:\u003c\/strong\u003e\u003cbr data-end=\"3418\" data-start=\"3415\"\u003eUnexpected storage consumption can interrupt backup jobs, file sharing, and business applications.\u003c\/p\u003e\n\u003chr data-end=\"3521\" data-start=\"3518\"\u003e\n\u003ch3 data-end=\"3571\" data-start=\"3523\" data-section-id=\"y5ntt5\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"3571\" data-start=\"3527\"\u003e4. File System and Data Integrity Issues\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-end=\"3625\" data-start=\"3572\"\u003eWe help assess file system related alerts, including:\u003c\/p\u003e\n\u003cul data-end=\"3836\" data-start=\"3627\"\u003e\n\u003cli data-end=\"3661\" data-start=\"3627\" data-section-id=\"1whjln0\"\u003eBtrfs and ext4 volume concerns\u003c\/li\u003e\n\u003cli data-end=\"3684\" data-start=\"3662\" data-section-id=\"ohj8ps\"\u003eFile system errors\u003c\/li\u003e\n\u003cli data-end=\"3713\" data-start=\"3685\" data-section-id=\"1ve78q\"\u003eChecksum mismatch errors\u003c\/li\u003e\n\u003cli data-end=\"3760\" data-start=\"3714\" data-section-id=\"1ne510d\"\u003eExcessive or uncorrectable metadata errors\u003c\/li\u003e\n\u003cli data-end=\"3792\" data-start=\"3761\" data-section-id=\"j912si\"\u003eFile self-healing questions\u003c\/li\u003e\n\u003cli data-end=\"3836\" data-start=\"3793\" data-section-id=\"1qcrsgu\"\u003eBtrfs support and file system selection\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-end=\"3994\" data-start=\"3838\"\u003e\u003cstrong data-end=\"3856\" data-start=\"3838\"\u003eBusiness risk:\u003c\/strong\u003e\u003cbr data-end=\"3859\" data-start=\"3856\"\u003eFile system errors may indicate deeper storage instability. Proper diagnosis helps determine whether the system can be repaired safely.\u003c\/p\u003e\n\u003chr data-end=\"3999\" data-start=\"3996\"\u003e\n\u003ch3 data-end=\"4054\" data-start=\"4001\" data-section-id=\"hx88us\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"4054\" data-start=\"4005\"\u003e5. Data Migration and Storage Reconfiguration\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-end=\"4097\" data-start=\"4055\"\u003eWe provide guidance for scenarios such as:\u003c\/p\u003e\n\u003cul data-end=\"4362\" data-start=\"4099\"\u003e\n\u003cli data-end=\"4141\" data-start=\"4099\" data-section-id=\"1hm6gjq\"\u003eMoving data from one volume to another\u003c\/li\u003e\n\u003cli data-end=\"4187\" data-start=\"4142\" data-section-id=\"zblzr0\"\u003eReducing or changing drive configurations\u003c\/li\u003e\n\u003cli data-end=\"4236\" data-start=\"4188\" data-section-id=\"o6wqpk\"\u003eReplacing drives with larger capacity drives\u003c\/li\u003e\n\u003cli data-end=\"4285\" data-start=\"4237\" data-section-id=\"1vbd2di\"\u003eUnderstanding whether a volume can be shrunk\u003c\/li\u003e\n\u003cli data-end=\"4322\" data-start=\"4286\" data-section-id=\"1wpgbfp\"\u003eMerging storage pools or volumes\u003c\/li\u003e\n\u003cli data-end=\"4362\" data-start=\"4323\" data-section-id=\"1401fo8\"\u003ePlanning safe NAS storage expansion\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-end=\"4494\" data-start=\"4364\"\u003e\u003cstrong data-end=\"4382\" data-start=\"4364\"\u003eBusiness risk:\u003c\/strong\u003e\u003cbr data-end=\"4385\" data-start=\"4382\"\u003eStorage migration without a proper plan can create downtime, data inconsistency, or avoidable recovery costs.\u003c\/p\u003e\n\u003chr data-end=\"4499\" data-start=\"4496\"\u003e\n\u003ch3 data-end=\"4549\" data-start=\"4501\" data-section-id=\"1ty9cwe\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"4549\" data-start=\"4505\"\u003e6. NAS Recovery and Accessibility Issues\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-end=\"4591\" data-start=\"4550\"\u003eWe assist with preliminary diagnosis for:\u003c\/p\u003e\n\u003cul data-end=\"4813\" data-start=\"4593\"\u003e\n\u003cli data-end=\"4621\" data-start=\"4593\" data-section-id=\"967e7i\"\u003eNAS no longer accessible\u003c\/li\u003e\n\u003cli data-end=\"4638\" data-start=\"4622\" data-section-id=\"1sgcevf\"\u003eVolume crash\u003c\/li\u003e\n\u003cli data-end=\"4666\" data-start=\"4639\" data-section-id=\"1vnppwk\"\u003eSystem partition damage\u003c\/li\u003e\n\u003cli data-end=\"4705\" data-start=\"4667\" data-section-id=\"yjn17m\"\u003eDrive or slot recognition problems\u003c\/li\u003e\n\u003cli data-end=\"4757\" data-start=\"4706\" data-section-id=\"1hqtnd9\"\u003eData recovery direction and escalation planning\u003c\/li\u003e\n\u003cli data-end=\"4813\" data-start=\"4758\" data-section-id=\"1acsqv5\"\u003ePreventive advice to reduce future NAS failure risk\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-end=\"5022\" data-start=\"4815\"\u003e\u003cstrong data-end=\"4834\" data-start=\"4815\"\u003eImportant note:\u003c\/strong\u003e\u003cbr data-end=\"4837\" data-start=\"4834\"\u003eThis service is a diagnostic and advisory service. It does not guarantee data recovery, physical hardware repair, or successful restoration if the device or drives are severely damaged.\u003c\/p\u003e\n\u003chr data-end=\"5027\" data-start=\"5024\"\u003e\n\u003ch2 data-end=\"5052\" data-start=\"5029\" data-section-id=\"fw8kt\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"5052\" data-start=\"5032\"\u003eWhat Is Included\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp data-end=\"5109\" data-start=\"5054\"\u003eOur remote Synology NAS Diagnostic Service may include:\u003c\/p\u003e\n\u003cul data-end=\"5545\" data-start=\"5111\"\u003e\n\u003cli data-end=\"5155\" data-start=\"5111\" data-section-id=\"1pex17t\"\u003eRemote consultation and issue assessment\u003c\/li\u003e\n\u003cli data-end=\"5216\" data-start=\"5156\" data-section-id=\"1yuknb3\"\u003eReview of Synology DSM alerts and Storage Manager status\u003c\/li\u003e\n\u003cli data-end=\"5281\" data-start=\"5217\" data-section-id=\"qgm612\"\u003eStorage pool, volume, RAID, HDD, SSD, and file system checks\u003c\/li\u003e\n\u003cli data-end=\"5348\" data-start=\"5282\" data-section-id=\"1xb2d2n\"\u003eBasic interpretation of S.M.A.R.T. and drive health indicators\u003c\/li\u003e\n\u003cli data-end=\"5416\" data-start=\"5349\" data-section-id=\"1mnbmxo\"\u003eRisk assessment before repair, rebuild, expansion, or migration\u003c\/li\u003e\n\u003cli data-end=\"5461\" data-start=\"5417\" data-section-id=\"1281wsc\"\u003ePractical recommendations for next steps\u003c\/li\u003e\n\u003cli data-end=\"5545\" data-start=\"5462\" data-section-id=\"3xld8h\"\u003eAdvice on backup, replacement drives, capacity planning, and escalation options\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-end=\"5550\" data-start=\"5547\"\u003e\n\u003ch2 data-end=\"5579\" data-start=\"5552\" data-section-id=\"1yqlvx4\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"5579\" data-start=\"5555\"\u003eWhat Is Not Included\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp data-end=\"5664\" data-start=\"5581\"\u003eTo avoid misunderstanding, this diagnostic service does \u003cstrong data-end=\"5644\" data-start=\"5637\"\u003enot\u003c\/strong\u003e include by default:\u003c\/p\u003e\n\u003cul data-end=\"5970\" data-start=\"5666\"\u003e\n\u003cli data-end=\"5684\" data-start=\"5666\" data-section-id=\"1ufq8ml\"\u003eOnsite support\u003c\/li\u003e\n\u003cli data-end=\"5720\" data-start=\"5685\" data-section-id=\"1jwvb9s\"\u003ePhysical hard drive replacement\u003c\/li\u003e\n\u003cli data-end=\"5749\" data-start=\"5721\" data-section-id=\"12qi2xx\"\u003eGuaranteed data recovery\u003c\/li\u003e\n\u003cli data-end=\"5780\" data-start=\"5750\" data-section-id=\"1uzxtoc\"\u003eAdvanced forensic recovery\u003c\/li\u003e\n\u003cli data-end=\"5808\" data-start=\"5781\" data-section-id=\"b5tw2h\"\u003eWarranty claim handling\u003c\/li\u003e\n\u003cli data-end=\"5859\" data-start=\"5809\" data-section-id=\"sp1o4\"\u003ePurchase of replacement drives or NAS hardware\u003c\/li\u003e\n\u003cli data-end=\"5918\" data-start=\"5860\" data-section-id=\"1drt01x\"\u003eLong-term managed NAS support unless separately agreed\u003c\/li\u003e\n\u003cli data-end=\"5970\" data-start=\"5919\" data-section-id=\"6q70ri\"\u003eFull migration project unless quoted separately\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-end=\"5975\" data-start=\"5972\"\u003e\n\u003ch2 data-end=\"6002\" data-start=\"5977\" data-section-id=\"10tt6dq\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"6002\" data-start=\"5980\"\u003eWhy Choose Win-Pro\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 data-end=\"6063\" data-start=\"6004\" data-section-id=\"lyxifa\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"6063\" data-start=\"6008\"\u003ePractical IT Support for Real Business Environments\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-end=\"6228\" data-start=\"6064\"\u003eWe understand that a NAS is not just a box of hard drives. It often supports business-critical files, backups, access control, shared folders, and daily operations.\u003c\/p\u003e\n\u003ch3 data-end=\"6258\" data-start=\"6230\" data-section-id=\"d56ygh\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"6258\" data-start=\"6234\"\u003eRisk-First Diagnosis\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-end=\"6393\" data-start=\"6259\"\u003eWe do not recommend blind clicking, forced rebuilds, or risky configuration changes without understanding the failure condition first.\u003c\/p\u003e\n\u003ch3 data-end=\"6429\" data-start=\"6395\" data-section-id=\"53jsd2\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"6429\" data-start=\"6399\"\u003eRemote Support Convenience\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-end=\"6548\" data-start=\"6430\"\u003eMost initial Synology NAS checks can be performed remotely, helping you save time and avoid unnecessary onsite delays.\u003c\/p\u003e\n\u003ch3 data-end=\"6581\" data-start=\"6550\" data-section-id=\"e7ar6k\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"6581\" data-start=\"6554\"\u003eBusiness-Focused Advice\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-end=\"6719\" data-start=\"6582\"\u003eWe explain the issue in plain business language, so you can decide whether to repair, replace, expand, migrate, or escalate for recovery.\u003c\/p\u003e\n\u003chr data-end=\"6724\" data-start=\"6721\"\u003e\n\u003ch2 data-end=\"6765\" data-start=\"6726\" data-section-id=\"5d4q5t\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"6765\" data-start=\"6729\"\u003eRecommended For These Situations\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp data-end=\"6817\" data-start=\"6767\"\u003eBook this service if you see any of the following:\u003c\/p\u003e\n\u003cul data-end=\"7352\" data-start=\"6819\"\u003e\n\u003cli data-end=\"6865\" data-start=\"6819\" data-section-id=\"13pz4gk\"\u003eSynology NAS showing storage pool degraded\u003c\/li\u003e\n\u003cli data-end=\"6908\" data-start=\"6866\" data-section-id=\"1h4gocl\"\u003eVolume has crashed or become read-only\u003c\/li\u003e\n\u003cli data-end=\"6964\" data-start=\"6909\" data-section-id=\"1f4rsb5\"\u003eNAS reports drive warning, critical, or bad sectors\u003c\/li\u003e\n\u003cli data-end=\"7019\" data-start=\"6965\" data-section-id=\"1npt8o1\"\u003eYou replaced a drive but capacity did not increase\u003c\/li\u003e\n\u003cli data-end=\"7077\" data-start=\"7020\" data-section-id=\"9t1wcy\"\u003eDeleted files but storage space is still not released\u003c\/li\u003e\n\u003cli data-end=\"7129\" data-start=\"7078\" data-section-id=\"18g08rt\"\u003eRAID rebuild or repair is taking unusually long\u003c\/li\u003e\n\u003cli data-end=\"7174\" data-start=\"7130\" data-section-id=\"1mlz9y2\"\u003eDSM shows file system or metadata errors\u003c\/li\u003e\n\u003cli data-end=\"7223\" data-start=\"7175\" data-section-id=\"cov1u3\"\u003eYour NAS cannot recognize one or more drives\u003c\/li\u003e\n\u003cli data-end=\"7301\" data-start=\"7224\" data-section-id=\"kvqiic\"\u003eYou are unsure whether to click “Repair,” “Expand,” or “Change RAID Type”\u003c\/li\u003e\n\u003cli data-end=\"7352\" data-start=\"7302\" data-section-id=\"x2wfi1\"\u003eYou need a second opinion before taking action\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-end=\"7357\" data-start=\"7354\"\u003e\n\u003ch2 data-end=\"7382\" data-start=\"7359\" data-section-id=\"eyvl1g\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"7382\" data-start=\"7362\"\u003eService Delivery\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 data-end=\"7407\" data-start=\"7384\" data-section-id=\"xufnz9\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"7407\" data-start=\"7388\"\u003eDelivery Method\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-end=\"7494\" data-start=\"7408\"\u003eRemote support via secure remote access, video call, or guided screen-sharing session.\u003c\/p\u003e\n\u003ch3 data-end=\"7527\" data-start=\"7496\" data-section-id=\"2u0c5c\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"7527\" data-start=\"7500\"\u003eEstimated Session Scope\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-end=\"7620\" data-start=\"7528\"\u003eInitial diagnostic session based on the selected service package or agreed support duration.\u003c\/p\u003e\n\u003ch3 data-end=\"7651\" data-start=\"7622\" data-section-id=\"2z8o1a\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"7651\" data-start=\"7626\"\u003eCustomer Requirements\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-end=\"7687\" data-start=\"7652\"\u003eBefore the session, please prepare:\u003c\/p\u003e\n\u003cul data-end=\"7903\" data-start=\"7689\"\u003e\n\u003cli data-end=\"7711\" data-start=\"7689\" data-section-id=\"7199fx\"\u003eSynology NAS model\u003c\/li\u003e\n\u003cli data-end=\"7741\" data-start=\"7712\" data-section-id=\"is8sr6\"\u003eDSM version, if available\u003c\/li\u003e\n\u003cli data-end=\"7775\" data-start=\"7742\" data-section-id=\"ll3uam\"\u003eScreenshots of error messages\u003c\/li\u003e\n\u003cli data-end=\"7807\" data-start=\"7776\" data-section-id=\"z66sgm\"\u003eDrive configuration details\u003c\/li\u003e\n\u003cli data-end=\"7842\" data-start=\"7808\" data-section-id=\"1gys6px\"\u003eRecent changes made to the NAS\u003c\/li\u003e\n\u003cli data-end=\"7870\" data-start=\"7843\" data-section-id=\"9o9yf6\"\u003eBackup status, if known\u003c\/li\u003e\n\u003cli data-end=\"7903\" data-start=\"7871\" data-section-id=\"1ip5ss4\"\u003eAdmin access to Synology DSM\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003chr data-end=\"7908\" data-start=\"7905\"\u003e\n\u003ch2 data-end=\"7937\" data-start=\"7910\" data-section-id=\"1i65fnk\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"7937\" data-start=\"7913\"\u003eImportant Disclaimer\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp data-end=\"8195\" data-start=\"7939\"\u003eNAS diagnostics involve technical and data-related risks. While we will take reasonable care to assess the issue and recommend safer next steps, some NAS problems may already involve hardware failure, volume corruption, RAID damage, or potential data loss.\u003c\/p\u003e\n\u003cp data-end=\"8453\" data-start=\"8197\"\u003eCustomers are responsible for ensuring that they have valid backups before proceeding with repair, rebuild, migration, or configuration changes. For severe cases, we may recommend engaging a specialist data recovery provider before further action is taken.\u003c\/p\u003e","brand":"Win-Pro","offers":[{"title":"1","offer_id":39881893576798,"sku":"","price":100.0,"currency_code":"SGD","in_stock":true},{"title":"2","offer_id":39881893609566,"sku":null,"price":200.0,"currency_code":"SGD","in_stock":true},{"title":"3","offer_id":39881893642334,"sku":null,"price":300.0,"currency_code":"SGD","in_stock":true},{"title":"4","offer_id":39881893675102,"sku":null,"price":400.0,"currency_code":"SGD","in_stock":true},{"title":"5","offer_id":42793037627486,"sku":null,"price":500.0,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1453\/9408\/products\/Synology.png?v=1672133051","url":"https:\/\/shop.winpro.com.sg\/products\/professional-services-synology-nas-diagnostic-services-remote-support","provider":"Win-Pro Consultancy Pte Ltd","version":"1.0","type":"link"}